Straightforward returns on refurbished electronics. No fine print, no runaround.
You have 30 days from the date of delivery to initiate a return. After 30 days, we can't offer a refund or exchange.
Items must be returned in the same condition you received them — including all original accessories, cables, and packaging. We can't accept returns on items that have been modified, damaged after delivery, or stripped of parts.
If your item arrives defective or not as described, we cover return shipping and issue a full refund. Every item goes through a multi-point inspection before it leaves our workshop — but hardware can be unpredictable, and we stand behind what we sell.
For non-defective returns (changed your mind, ordered the wrong thing, etc.), the buyer is responsible for return shipping costs. We recommend using a tracked shipping method — we can't be responsible for items lost in transit back to us.
Once we receive and inspect your return, refunds are processed within 5–7 business days. You'll get a confirmation email when it's done. Refunds go back to your original payment method.
Reach out to us at hello@gridlab.works with your order number and a brief description of the issue. We'll get back to you within two business days with next steps.
Every item we ship is tested, inspected, and documented before it leaves the workshop. We don't list anything we wouldn't use ourselves. If something slips through, we make it right — no questions asked.